Sunday, November 12, 2023

Airline compensation denied - first stage

 Yeah, we have $2000 buckaroos coming from United, but it is following the usual route.  The gov't site is having ransom problems right now.

Hi Harold,

I'm very sorry to read what happened on your flight.  

On behalf of United, I apologize for any inconvenience. You had somewhere to go and we let you down. We never intend to interrupt your travel plans; however, prior to departure, we needed to resolve a mechanical issue for safety reasons. While service is our passion, safety is the priority.  

While reading your email, I noticed you requested compensation based on the Canada Air Passenger Protection Regulation. Since your flight experienced a delay due to safety reasons, we're unable to honor your request for cash compensation under the Regulation.  

I can't change what happened, but I still want to make things better. As a goodwill gesture, please accept an electronic travel certificate for $200 USD. It will arrive in a separate email over the next few business days.

An Electronic Travel Certificate (ETC) is valid for one year from the date of issuance. As you are receiving this ETC in relation to your trip to/from Canada, under the Canada Air Passenger Protection Regulation (APPR) United Airlines' commitment is to honor this ETC indefinitely until it is fully used.

If you need to extend this Electronic Travel Certificate (ETC), you will need to reply to our Customer Care email prior to the expiration date and we will issue a new ETC for the remaining value on the ETC.  You will need to follow this procedure if this ETC has any residual value left.   

Understandably, no amount of goodwill can compare to the individual experience or impact.  We do hope the sincerity of the gesture is recognized.

 Thank you for being a part of the United family as a MileagePlus member. We look forward to having the chance to regain your confidence and provide the quality service you deserve with United Airlines.

It was a leaky toilet.

They can shove their token payment....

ps.  went through the long form for Canada.

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