This is all over the internet and happens with brand-new dryers. If your dryer is more than a year old, then you have to fix it yourself. The problem is that all the wheels are bushings with grease, and things happen to those.
This is exactly the same design as Inglis for the last ten years. Parts are easy to find. I bought a single support wheel in advance because they said it was always one wheel. It wasn't for us, it was the idler wheel. We just cleaned it and used high-temperature white super grease in a can. The main wheels were fine, but I greased them.
If it goes again, I'll get a full idler wheel assembly.
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