Ahh! They have a totally paper system, but our line had a lady who couldn't see, didn't know the alphabet, and had the cognitive speed of a trump. The other two spots had elderly ladies who were sharp as tacks. No line for them, ours went out the door.
All everybody else did was make up excuses. The supervisor didn't even want to take in the complaint form, we think she tossed it. Oh well, maybe AI will do this in the future.
ps I now think I sound too cruel for Canadians. Let her do her best, the poor thing. She makes the best Christmas cookies.
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