This is a work of fiction, so those two ugly monopolies don't hammer me. (Remember people, hammering backfires, ask CarrierIQ)
So, suddenly the son can't top up the minutes on his Rogers phone. Turns out they are having an epic battle with Mastercard, and won't allow secondaries to charge their minutes. The son, like every other student, and generally fun-employed house-warmer out there, just has a named card under their mother's name.
So naturally, it is time for us to call Rogers. What a load of horse hockey we got from them! Do not use them! HA HA you have to use them! They have a monopoly!!! Stinky cows. Off to another monopoly.