Tuesday, May 27, 2014

CRTC responds about Bell monopoly and 'sync no surf'

In summary, I've recently had numerous problems with Bell's infamous 'sync no surf' Bug of Convenience.  This is a mysterious bug associated with the only modem they provide for their Fibe service.  It regularly hits IP phones and bittorrent programs.  Nobody on the Internet can solve it.

Except me!  I have solved it by complaining to the CRTC.  Somehow I am now on a clear channel, and can run everything without a hitch.  The modem just has a bad reaction to internal congestion, but this is a Bug of Convenience in that it maintains the Bell monopoly, since you can never rely on an IP phone.

The CRTC is beyond their technical depth here.  The last person they hired probably worked a manual switchboard.  Here is their response.

Dear Mr. Asmis:

Thank you for contacting us about Bell Canada Internet issue.

We have investigated this issue a couple of times and it seems to be a modem/technical problem and not a Internet Traffic Management issue. We believe your issue would best be addressed by contacting the Commissioner for Complaints for Telecommunications Services (CCTS). The CCTS’ mandate is to receive, facilitate the resolution of, and if necessary, resolve eligible consumer and small business complaints relating to certain retail telecommunications services. You can submit your complaint directly to the CCTS by clicking on the following link: https://ccts-cprst.ca/complaints/complaint-form

You can also contact the CCTS using the following methods:
• toll free: 1-888-221-1687
• online at: http://www.ccts-cprst.ca
• by email: response@ccts-cprst.ca
• by mail: P.O. Box 81088, Ottawa, Ontario K1P 1B1
• by fax: 1-877-782-2924

I hope you find this information helpful.

Update:  Internet is dropping again with torrent at full blast.  I'm cutting it down again.  Interestingly, it was a full drop with the Internet light out on the bridge, not a 'sync no surf'.  I'm not making a complaint to these other bozos, what's the use.

Update2:  Now it is dropping for no reason.  Maybe I will go to these telegraph people.

Update3:  Anything I choose is unacceptable to these new people who don't know about the Internet.  However, you can submit a general comment, which I have done.

Update4:  Now, it's up and down like a toilet seat.  Sometimes totally off, sometimes 'sync no surf'.  blah.

Update - July 17, 2014  For some time now there has been no problem.  They did a lot of work around the main fiber-cable interface, and they may have switched me to an empty channel.

1 comment:

vampirex said...

Its a shame that Bell needs to resort to these techniques. Not only does it hurt its own reputation, but it creates a big unsatisfied user database. Anyways, I've been trying to solve this issue, and the only answer I found was to create a script running on a cheap linux device (Pogoplug running arch linux) to constantly ping hostnames, and eventually reboot the modem.

I have posted up a guide over at dslreports.com if your interested.