It's a most horrible curse in Canada, that sometimes you have to interact with the local phone monopoly. Everything in Canada is a monopoly! (or cartel, if you want to get fussy).
So, I wanted my cottage phone suspended for the winter, and I was prepared for my usual hour-long wait on the phone. But wait! There was this 'live chat' thing. So I did it. I was connected quite quickly, but they must be using an MS system with dial-up. Sooo Slow! The wait times were so long that I finally disconnected when I got the order confirmation number. Can't they say good-bye?
Highly not recommended. At least when you phone you get a nice person from the Philippines.